With PersonalOffice's Call Connect feature, callers who choose to connect live with the subscriber are prompted to "Please hold while I attempt to locate your party". Instantly, the subscriber is notified via pager and/or up to three predetermined follow-me numbers, that a caller is holding live. Caller ID and call screening are also a part of the Call Connect service.

If one of your follow-me numbers rings, you will be told who is holding for you immediately upon answering the call. If you then press "1" you will be instantly connected to the calling party.

If you are notified on your pager that there is a caller holding, you simply dial your PersonalOffice toll-free number, press the " * " key and follow the user-friendly instructions.

In both cases, you will have the option to redirect the caller to another number or to voicemail.

Key Benefits

• You always know who is calling you and when
  
• You are in control of who you connect with and who goes to voicemail
  
• You can travel at will while calls simply follow you

By designating follow-me numbers, subscribers direct calls to be delivered to their office, home, mobile telephone numbers or any other location where the subscriber wishes to be reached. Subscribers may change their follow-me numbers at any time by logging into their account. Most importantly, PersonalOffice redirects all callers to three follow-me numbers simultaneously; unlike other providers that try one location at a time, forcing the caller to hold for several minutes.

Key Benefits

• Travel at will and your calls follow you
• All three locations ring simultaneously
  
• Always know who is trying to contact you
  
• Music on hold

PersonalOffice's Voicemail is a full-featured voicemail system through which subscribers can listen to their messages from any telephone, anywhere, anytime. An inventory of urgent, new and saved messages is played to the subscriber. The voicemail system allows callers to mark messages as urgent, replay messages before sending or re-record the message. Pager notification of new messages is available for all messages or for urgent messages only (the subscriber decides).

Key Benefits

• Personal Greetings
• Basic menu including save, delete, replay, copy and replay
• Advanced menu including speed and volume control
• Date, time and caller stamp
• Passcode authorization
• Directory Services
• Group accounts for distribution
• Direct messaging to other subscribers
• Personal and company operator access

PersonalOffice's Faxmail service offers a full range of facsimile applications. Each subscriber has a personal mailbox where faxes can be revised, stored and retrieved with complete confidentiality. In addition to sending a fax, callers can record a voice description of the fax for the subscriber. Pager notification of a received fax is available and includes the fax number of the sender and the number of pages received. Subscribers may access their faxes from any telephone, anywhere, anytime. Faxes may be automatically routed to a subscriber's regular fax number or printed to any fax of the subscriber's choosing.

Key Benefits

• One number for all inbound fax and voice communication
• Automatic fax detection
• Voice description with fax
• Pager notification with caller identification
• Automatic delivery to specified fax machine
• Retry on Busy
• Delivery to any specified fax machine
• Personalized cover sheet
• Function menu includes save, delete, print, copy and forward
• Date, time and caller stamp
• Broadcast Fax
• PBX/Centrex integration
• Fax bulletin board; fax on demand
• Paging integration for local and wide-area pagers
• Secure storage for complete confidentiality
• Integration with external voice messaging systems

PersonalOffice's Conference Calling feature allows subscribers to initiate conference calls of up to 5 individuals from any available telephone. Subscribers may add additional parties to a conference by simply placing the current call on hold and entering the telephone number of the new participants. The initiator can drop out of the conference to receive other calls and to initiate other communications, such as listening to voice messages, and then return to the conference in progress.

Key Benefits

• Conference anytime, anywhere from any telephone
  
• Conference up to 5 parties including the initiator
  
• Initiator can drop out of conference with a simple key press
  
• Music on hold
  
• Easy to add additional parties
  
• Conference can be created from any live call, follow-me or outbound call
  
• Restrictive outbound calling can be set for any subscriber

PersonalOffice's Speed Dial allows subscribers to create one or two digit codes (called speed dial entry numbers) which represent phone numbers that are commonly dialed. A speed dial entry number may be used to place calls or enter phone numbers in a subscriber's account, such as your follow-me numbers. All PersonalOffice accounts have 49 speed dial entries.

Key Benefits

• No need to memorize important numbers
  
• Instant dialing with the push of one button
  
• An address book is always available

PersonalOffice subscribers can screen calls several ways. As callers are prompted to identify themselves with their name, you always know who is holding. A caller already in voicemail can be further screened by listening while the message is being recorded. This feature enables the subscriber to determine the urgency of the call, allowing them to accept the call, redirect the call accordingly or leave the caller in voicemail. To accept the call subscribers simply press "1" for call connect. Voicemail, faxmail and e-mail messages also provide caller ID so subscribers know who sent the message and if the message is urgent.

Key Benefits

• You know who is calling or leaving a message
• You control how calls are handled
• You know the urgency of the message

PersonalOffice provides subscribers with calling capabilities that can be restricted by debit and/or credit amounts. This allows businesses to provide their traveling and telecommuting employees with access to the corporate network in a secure fashion for all of their outbound calling needs. Businesses can leverage long distance call rates, provide employees with convenient services and track individual's usage of the network. All of this at some of the lowest per minute calling rates.

Key Benefits

• Place call on hold
• Transfer to another number
• Set debit/credit amount at any level
• Music on hold
• User-friendly menus
  
• Notification of remaining debit limit
  
• Call forwarding
  
• Restrictive inbound and outbound dialing plans
  
• Call transfer to another number
  
• Multiple-language prompts available
  
• Batch card and pin numbers available

PersonalOffice provides its subscribers with a free Internet email address. All documents received in the email address are instantly forwarded to the subscriber's faxmail account where they are stored electronically and confidentially for retrieval by the subscriber on demand. E-mail documents can be retrieved anytime, anywhere. Subscribers are notified of the receipt of e-mail documents via their pager and account inventory announcements.

Key Benefits

• No need to log into the Internet to view email
• Retrieve email anywhere, anytime without a computer
• Enjoy a Global Internet email address without subscribing
  to an online service

Pager notification to any local, regional or nationwide pager is available through a One Number account. Subscribers are alerted via pager of all call connect attempts and the receipt of all voicemail messages and faxmail and e-mail documents. The type of communication transaction and the caller ID are all provided on the subscriber's numeric or alphanumeric pager.

Key Benefits

• You know of all calls as they happen
  
• Notification of the type and status of all calls
  
• Even numeric pagers receive communication type and caller ID

Download Manual

Please download and print this file for complete information about One Number. It contains detailed information about all the features and describes the multiple ways to easily customize your One Number to your needs.